Refund policy

Return & Refund Policy
We strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, please review our return and refund policy below, which complies with EU consumer protection laws.
Right of Withdrawal (14-Day Return Window)
You have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period will expire 14 days from the day on which you (or a third party designated by you) receive the physical goods.
To exercise the right of withdrawal, you must inform us of your decision to return the item via a clear statement (e.g., by email) before the 14-day period has expired.
Condition of Returned Items and Value Depreciation
You are welcome to try on the items to check the size, fit, and characteristics, just as you would in a physical retail store. However, you are liable for any diminished value of the goods resulting from handling them beyond what is necessary.
We inspect all returned items. A reduction in your refund (up to 100%) will apply if:
  • The item shows visible signs of use, wear, washing, or damage.
  • The item is returned with stains, makeup marks, or alterations.
  • The item has distinct odors (such as perfume, smoke, sweat, or detergent).
  • The item is missing its original packaging, tags, or included accessories, if this significantly reduces the item's resale value.
If an item is returned in a condition that makes it completely unsellable to another customer, the refund for the item will be reduced to 0%.
Refund Process
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund based on the item's condition.
We will process the refund without undue delay and no later than 14 days from the day we received your return notice. However, we may withhold the refund until we have received the goods back, or until you have supplied evidence of having sent back the goods. Refunds will be issued to the original payment method.
Faulty or Incorrect Items
If an item is faulty, defective, or does not match the description, you are entitled to a repair, replacement, or full refund under EU legal warranty rules. Please contact our customer service immediately if you receive a defective product.
Return Shipping
Customers are responsible for paying their own shipping costs for returning items, unless the item received was faulty, defective, or incorrect. We recommend using a trackable shipping service, as you are responsible for the goods until they reach our facilities.